2026-06-22
Task Bar Hero Missing Items and Save Recovery
The development team says full-item restoration for the July 25 server outage is complete. Restored items and compensation were delivered to the in-game Mailbox, and the current hotfix displays recovered results after failed Synthesis, Alchemy, Crafting, Offering, and Act Boss Chest actions.
Decoration, Engraving, and Inscription data could not be fully restored from server data in some cases. Those players need to preserve and submit their local save files rather than continuing risky item operations.
July 25 Item-Loss Recovery
| Situation | Current action |
|---|---|
| All equipment disappeared during the July 25 outage | Update, log in, read the restoration popup, and check Mailbox. |
| Equipment returned but sockets or applied stats are missing | Preserve the local save folder and submit it with Steam ID through the official recovery form. |
| Recovery popup shows a result after a server error | Compare the restored result before repeating Cube, boss, or Market actions. |
| Reward entries look fewer than expected | Check quantity text because identical items can share one display slot. |
| Restoration is impossible from the submitted save | Wait for the separate compensation decision announced by the developer. |
Local save folder:
%USERPROFILE%\AppData\LocalLow\TesseractStudio\TaskBarHero
Compress all files in that folder without editing them. Submit the archive and Steam ID through the official Decoration / Engraving / Inscription recovery form. Check the email address used for the form, including spam, because missing files may require resubmission.
First Checks
| Situation | What to check first |
|---|---|
| A purchased Market item is not visible | Steam inventory, in-game Mailbox, current client version |
| Chests are missing | Mailbox refresh, Claim Chest, Open Chest, current update state |
| Items changed after logging in elsewhere | Whether the second PC used an older build and overwrote local recovery data |
| Gear looks duplicated or suspicious | Wait before upgrading, selling, or using it |
| The game is slow after a hotfix | Queue, maintenance state, and server response delay |
Safe Recovery Order
- If the July 25 loss or rollback is still unresolved, preserve the TaskBarHero folder first.
- Update the client, restart once, and read the restoration popup.
- Check Mailbox quantities and compare returned gear one item at a time.
- If Decoration, Engraving, or Inscription is missing, submit the untouched local files.
- If you use another PC, update and verify both installs before launching.
- Do not consume, enhance, or list disputed items while support is reviewing them.
What Not To Do
Do not spam Claim Chest, Open Chest, Cube, or Market actions while the server is slow. Repeated actions can make the real state harder to read.
Do not assume a Steam player count, Market listing, or old screenshot proves the current item state. Use the current client and official announcement state first.
Do not rush suspicious gear into Alchemy, Synthesis, Engraving, or Market listing. If an item was invalid or abnormally generated, later validation may still affect it.
When Steam Cloud Is Involved
Steam Cloud can make players think the wrong save loaded, especially when playing on more than one PC. Before blaming Cloud, separate three things:
| Layer | Why it matters |
|---|---|
| Local client version | Old builds can create item-risk situations after v1.00.12. |
| Server-side item state | Some item checks depend on server validation. |
| Steam inventory and Market state | Purchased or listed items may need Steam-side confirmation. |
If the issue started after switching PCs, stop changing items and confirm both installs are updated before playing more.
Related Pages
Use the latest recovery hotfix, Chest and Mailbox troubleshooting, Steam Market purchase not showing, Market safety and abnormal items, and Items before making expensive item decisions.
Next reads
Continue with the beginner route, update notes, or the full guide archive when you want a different angle.